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How to Order and Pay

We do not sell online yet. Orders are placed on LINE, Facebook, or by phone, which is quicker for equipment that needs a look at the site first — the right charger for a house depends on the meter size and the state of the existing consumer unit, so it is not always something you can simply add to a basket and use.

Pay by bank transfer to

Kasikorn Bank (ธนาคารกสิกรไทย)

บจก. อีวี อีซี่ อิมพอร์ต แอนด์ ดิสทริบิวชั่น

206-3-37354-3

Lotus's South Pattaya branch (สาขา โลตัส พัทยาใต้)

We ship as soon as the payment has been verified.

From choosing a model to a finished installation

  1. 1. Choose a model

    Models and specifications are on the product pages, and you can compare up to four side by side. If you are not sure which one suits you, just ask.

  2. 2. Send us your site details

    Tell us the car model, the meter size at the property, and the distance from the consumer unit to where you park — photos of the board on LINE are ideal. We will assess which models the supply can take.

  3. 3. Receive your quote

    The quote itemises equipment and installation separately, naming the exact variant, the cable length, and the installation layout chosen.

  4. 4. Confirm the order

    Confirm the model and a date that suits you for the installers to attend. We will book it in and confirm back to you.

  5. 5. Pay and tell us

    Transfer to the company account shown above, then send the slip on LINE so we can match it against the bank statement.

  6. 6. Preparation and installation date

    Stock is held in Thailand, so there is no import wait. We confirm the agreed installation date again before the day itself.

  7. 7. Installation and testing

    The installers fit the unit, run the cable, install the protective devices, then test the system with electrical measuring instruments before handover.

  8. 8. After-sales support

    We show you the app setup and everyday operation on site, and give you a direct line to the technical team if anything comes up later.

Ordering by chat

How to order by LINE

  1. @eveasy
  2. Talk through the product and place your order
  3. We confirm the total, including delivery
  4. Pay and send us the slip on LINE
  5. We ship your order

How to order via Facebook

  1. Ev Easy Thailand
  2. Talk through the product and place your order
  3. We confirm the total, including delivery
  4. Pay and send us the slip by Facebook message
  5. We ship your order

Telling us about your payment

Once you have transferred the money, send us the slip so we can check it against the bank statement before we ship. Send it on LINE @eveasy

Send the slip to us on LINE — our team reads it in any language and replies there. There is also a payment notification form, but it is currently in Thai only: Payment notification form (Thai)

Returns and refunds

This is a translation provided for convenience. Where the English and Thai wording differ, the Thai version on our Thai-language page is the version that applies.

Returns

  • We reserve the right to inspect the condition of the item before agreeing to a return, a refund, or an exchange, and you must have recorded a video while unboxing the parcel.
  • The item was damaged in transit.
  • The item you received does not match your order, part of the order is missing, or the item does not match how it was described.
  • If a parcel is returned to us because delivery was refused, we reserve the right to arrange redelivery, and any refund will be processed after that.
  • Where delivery is prevented by events beyond our control — natural disaster, acts of terrorism, political demonstrations and the like — and that prevents delivery for more than 7 days, we will refund you.
  • The item being returned must be in its original condition, in its original packaging, with all labels intact.
  • Once we receive the item, we inspect it to confirm it is in its original condition before proceeding.
  • Returns that do not meet this policy will not be approved, and the item will be sent back to you with all costs incurred payable by you.
  • Tell us why you want to return the item, and send the video and photographs of it.
  • Once the return is approved, send the item back to the company address.

Refunds

  • When we receive the returned item, it goes through a quality inspection to confirm it is still in good condition and meets this returns policy.
  • If a parcel is returned to us because delivery was refused, we reserve the right to arrange redelivery, and any refund will be processed after that.
  • Where delivery is prevented by events beyond our control — natural disaster, acts of terrorism, political demonstrations and the like — and that prevents delivery for more than 7 days, we will refund you.
  • We refund by bank transfer to your account within 7 business days.
  • We refund delivery charges only where the item was faulty or defective.

Exchanges

  • Exchanges are available only for items that are defective, or where you received the wrong model or the wrong colour.
  • You may request an exchange within 7 days of receiving the item (it must be in perfect condition, in its original packaging, with all labels intact).
  • Exchanges depend on stock. Where there is no stock, we reserve the right to exchange for an item of similar value or for another model; in every case we will otherwise refund you.
  • If an exchange item is available, we inspect the returned item and then ship the replacement.
  • If no exchange item is available, we refund only after receiving the returned item.

For questions about returns or exchanges, call 093-359-2207 or message LINE @eveasy

Start your order

Message us on LINE with photos of the consumer unit and where you park, or fill in the installation request form in advance, and our team will come back to you with information that matches your site.

Ask us on LINESee all products
สอบถามผ่าน LINE(เปิดแอป LINE ในแท็บใหม่)